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Comcast Sucks

March 9, 2008 · 5 comments

The other day, I received my first bill from Comcast, and immediately became infuriated when I opened it up. You would, too, if you were expecting a bill in the 30s or 40s and find it’s $83.31! I turn it over and there, at the top, is listed a previous balance of $57.46. How the heck can I have a previous balance!? I’m a new customer, this is my first bill! Needless to say, I called them right away. I spent at least a half hour on the phone with an extraordinarily nice CSR, I just wish she had the slightest clue what she was doing (easily flustered by both of our problems, sounded like she was a trainee lacking a trainer). All in all, she finally explained to me that I was being charged for two months of service – the one I already used, and the one following. Gee, real happy to be finding this out NOW, ya pricks. She apologized to me for nobody bothering to tell me that my first bill would be for 2 months, and related how she had the same problem herself.

Whatever.

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{ 4 comments… read them below or add one }

ComcastCares March 9, 2008 at 1332

On behalf of Comcast I apologize for the confusion and that this was not clearly explained to you. I will be sure to share this feedback. We are in the process of redesigning our statement to better explained the first month cost. We could have also done a better job of explaining this during our initial interaction.

Thank you for the feedback and for being a Comcast Customer!

Frank Eliason
Comcast Executive Offices

Reply

Jake March 9, 2008 at 1409

Frank,

I did clearly see on the back of my bill that it has two different time frames listed: 2/17 – 3/13 and 3/14 – 4/13. However, I still didn’t fully understand it, so it certainly wouldn’t hurt to have big red letters on the front of customers’ first bills explaining it. My issue is the fact that nobody bothered to inform me ahead of time (neither the door to door salesman or the installer) that I would be paying for two months at once, so all of a sudden I’m getting a bill for twice an amount that I’m already not sure if I can afford. The fact that $57.46 of it was listed as “Previous Balance” is what really irked me, making me think that it was somehow a balance that the previous tenant didn’t pay. This whole situation has been making me think even more that maybe I really can’t afford to have cable, and should just cancel it.

In any case, the CSR did manage to give me a pro-rated credit for 3 days of service, bringing my charge down to 78.87 or 77.87. This did not show in my account, and still doesn’t, so I went ahead and paid the full billed amount, just in case.

P.S. I want your job. I’ve always been amused and intrigued with damage-control responses such as yours, as well as Mint.com CEO Aaron Patzer showing up here when I criticized his service.

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eric leday January 31, 2010 at 0450

This has happened to me also. My bill was $140, when it should have been $70!!!
You don’t need to explain it. You need to bill after you actually give the service. How can you honestly bill me for work that you haven’t done yet? I’m justified in insulting this company about this, because it makes NO sense. Are you living in the same economy as I am???????? Are or you just sitting pretty off your little CEO salary, and don’t care about other at all? Feel free to contact me.

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eric leday January 31, 2010 at 0451

Oh, and the CSR refused to do anything about my bill, at all. How do you apologize for dishonesty, then not do anything about it?

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